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Frequently Asked Questions
Find answers to common questions about ARSA Technology’s solutions and services
Absolutely. All ARSA solutions are modular and can be integrated with existing systems including CCTV, ERP, dashboards, and others. Our technical team will conduct an assessment before implementation to ensure seamless integration with your current infrastructure.
Yes, we are open to strategic collaborations and technology partnerships. ARSA has experience working with various partners including government institutions, private companies, and technology integrators across Southeast Asia and internationally. Contact us to discuss partnership opportunities.
Yes. ARSA delivers projects in the EU, the United States, the United Kingdom, the United Arab Emirates, Singapore, Australia and other markets. International list prices are in USD, and invoicing is available in USD and EUR. ARSA engineers install on site where visa conditions permit. Where they do not, a qualified local partner installs under ARSA supervision, and ARSA keeps responsibility for commissioning and acceptance. Every product except the Self-Check Health Kiosk is available outside Indonesia.
Yes. Four analytics modules run as live demos on sample footage at demo-dashboard.arsa.technology: PPE detection, traffic monitoring, people counting and DOOH audience measurement. The Face Recognition and Liveness SDK runs as a free 14-day Docker demo on your own machine. For a walkthrough of your own use case, book an online session through the form or by email.
Yes, we periodically open internship programs and fresh graduate positions in various fields including AI/ML engineering, software development, IoT engineering, and business development. Follow our LinkedIn page or check our career portal regularly for the latest opportunities. You can also send your CV and portfolio to our HR team for consideration.
An AI Box ships in three to four weeks and is configured in under a day. Self-hosted software deploys in hours once the server is provisioned. Custom projects start with a two-week feasibility assessment, followed by an eight-week pilot and a production programme of twelve weeks or more.
We serve multiple industries including manufacturing, retail, healthcare, logistics, security & defense, banking, government, and education. Our solutions are industry-agnostic and can be customized for specific operational challenges. We have delivered projects for clients ranging from SMEs to multinational corporations and government institutions.
Yes. Support runs in business hours, Western Indonesian Time (WIB, UTC+7), with a first response by severity: within 4 business hours for a critical fault that stops the system, within one business day for a high-priority fault, and within two business days for a normal request. Around-the-clock support is available on an enterprise contract. Support is remote, and an engineer visits when a fault needs it. If an AI Box fails outside Indonesia, ARSA ships a replacement unit by courier once the fault is confirmed remotely, typically within 5 to 10 business days door to door including customs, and you return the faulty unit. Software updates and model updates are included while the unit is under warranty or Care.
Video and analytics stay on your own hardware, and ARSA has no standing access to your footage. A remote support session reaches your systems only when you open access for it, and every session is logged. On engineering engagements our engineers work in your own repositories and tracker, with access granted per engineer and removed when the engagement ends. ARSA signs your data processing agreement, including standard contractual clauses under the GDPR where they are needed. Dashboards use role-based access, and connections are encrypted.
Every list price is published on our pricing page, in USD. The AI Box starts at $3,760 as a complete one-time unit, or $2,260 for the hardware with analytics licensed per camera per month. Self-hosted analytics software starts at $35 per camera per month, and the Face Recognition and Liveness SDK at $1,490 per year after a free 14-day demo. Volume, multi-site and air-gapped deployments are quoted after scoping.